All FAQs
Memory Foam
- It's not expanding.
- It has a bad, chemical smell.
- It's not working as expected.
- It's too small or thin.
- It's uncomfortable, hard to use, or needs instructions.
- The back arch on the pillow is too deep.
- It's too soft.
- It's too big, large, or thick.
- It's too hard, dense, or firm.
- It flattens, doesn't fit curves correctly, or doesn't hold its shape.
- It's lopsided.
- Its zipper is broken.
- It's a resold or used product.
- It made pain worse.
- I have an issue with the fit or style.
- It's defective, or does not work.
- It's too heavy.
- It's not wide enough.
- The cover is torn.
- It's the wrong color.
- It's not long enough.
- It's low quality.
Ice Pack
- It's not working as expected.
- It's too small or thin.
- It's uncomfortable, hard to use, or needs instructions.
- It's too hard, dense, or firm.
- It's a resold or used product.
- It made pain worse.
- I have an issue with the fit or style.
- It's defective, or does not work.
- Ice pack busted in microwave, or the gel leaks after use.
- It falls out.
- It's too stiff after being frozen.
- It cools too quickly after microwaving.
- The cover is torn.
- It's scratchy.
- The size is incorrect based on the size chart.
- It's the wrong color.
- The outer material is too thick.
- The edges of the ice pack heat faster than the center.
- It's low quality.
Bunion
- It has a bad, chemical smell.
- It's uncomfortable, hard to use, or needs instructions.
- It's a resold or used product.
- I have an issue with the fit or style.
- It's defective, or does not work.
- The cover is torn.
- It doesn't keep toes apart.
- It's causing toes to hurt.
- It's the wrong color.
- It's low quality.
Neck Hydrator Pump
- It has a bad, chemical smell.
- It's not working as expected.
- It's uncomfortable, hard to use, or needs instructions.
- It's too soft.
- It's a resold or used product.
- It made pain worse.
- I have an issue with the fit or style.
- It's defective, or does not work.
- Pump does not inflate or deflate unless head is off the device.
- The cover is torn.
- It's too tight, or causes dizziness.
- It's the wrong color.
- It's low quality.
- It causes airway to collapse while sleeping, enabling sleep apnea.