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  • It's not working as expected.
  • It's too small or thin.
  • It's uncomfortable, hard to use, or needs instructions.
  • It's too hard, dense, or firm.
  • It's a resold or used product.
  • It made pain worse.
  • I have an issue with the fit or style.
  • It's defective, or does not work.
  • Ice pack busted in microwave, or the gel leaks after use.
  • It falls out.
  • It's too stiff after being frozen.
  • It cools too quickly after microwaving.
  • The cover is torn.
  • It's scratchy.
  • The size is incorrect based on the size chart.
  • It's the wrong color.
  • The outer material is too thick.
  • The edges of the ice pack heat faster than the center.
  • It's low quality.
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Author allsethealth

It's too stiff after being frozen.

Do not keep for more than 2 hours in the freezer. The gel pack can be placed in the freezer (or refrigerator) for cool therapy for 2 hours prior to application.

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